As further technical support, we make available the services of our engineering and scientific staff, who may be consulted on more advanced circuit designs or application problems. Each has an engineering background that combines both a formal engineering education with training and experience in product design. We maintain a large support staff of engineers who are experts in specific areas of microwave technology. For those items that are deemed beyond repair, or where the customer may decide not to repair the unit, an evaluation fee and handling charge will be applicable. We will provide an estimate for the cost of the repair, which can be applied to the repair, if approval is granted. Units out of warranty, or those which have been mishandled, will require approval by the customer for the charges involved before the repairs can be accomplished. Warranty repairs will be made at no cost to the customer. All returns must arrive freight, postage, duties and handling prepaid. When returning material for repair or replacement, please ensure that there is complete information included with the shipment, giving a detailed description of the reason for its return, the date and purchase order on which it was obtained, and the exact address to which the material is to be reshipped.
Please indicate at time of purchase what method of shipment you require. Air freight will be used as the primary international means of shipment.
Unless instructed otherwise by the customer, we will ship UPS in the U.S. It is recommended wherever possible that a Certificate of Compliance be substituted for source inspection to minimize price and delivery delays. Source inspection with respect to some products increases the unit price and extends delivery because of duplicate standard final inspection and testing. Government/ customer source inspection is available on any item upon receipt of the complete written confirmation of purchase order items, including the prime government contract number. When quantities are involved, please contact the miteq and the appropriate information will be provided. Due to the wide variety of devices in the catalog, it is not possible to provide a standard discount schedule. A quantity discount is generally available on most catalog items.
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